Policies
Shipping & Damage
How original artwork, prints, and digital files are packed, delivered, and supported if something arrives wrong.
Delivery details
Packed with care
Physical artwork is packaged thoughtfully to help it arrive safely. Shipping options, costs, and estimated timing are confirmed with you before your order is finalized.
Protective packaging
Tracked shipping when available
Delivery details confirmed first
Digital files sent securely
If something happens
Damage and delivery support
Inspect on arrival
Please check your package as soon as it arrives and keep all original packaging if you notice visible damage.
Send photos promptly
Share clear photos of the item, packaging, and shipping label so M can understand what happened and help with next steps.
Resolution options
Solutions are reviewed case by case and may include carrier claims, repair options, replacement discussion, or another fair path forward.
Questions?
Let’s make something colorful
Have a shipping question before you order or need help with a delivery? Reach out and M will be happy to help.